Guide

Complicated Conversation Guide

For HR & legal teams

What's inside this guide?

• A five-phase roadmap showing how to prepare, open, explore, protect, and follow up in any compliance conversation.
• Model language and behaviours that build trust — paired with examples of what to avoid and why it matters.
• A non-verbal communication framework covering posture, tone, and presence for both in-person and virtual meetings.
• Cultural and situational adaptations to help leaders communicate with sensitivity across teams and contexts.
• Research-backed insights drawn from leading compliance, psychology, and communication studies.